Privacy Policy
About this website
Theastakajb.com is an independent property sales and leasing enquiry website managed by Nicole. It is not the official website of Astaka Holdings or the property developer.
This Privacy Policy explains how information is handled when you use this website or contact us.
Information we collect
When you submit an enquiry, we collect your name, email address, telephone number, selected property layout, and whether you are interested in purchasing or leasing.
We may also receive information you voluntarily provide through email, telephone, or WhatsApp.
Technical information, such as your IP address and website request details, may be processed by the website and hosting services for security, troubleshooting, and spam prevention.
How we use your information
We use your information to respond to your enquiry, provide relevant property information, arrange viewings, and follow up on your purchase or leasing requirements.
Required form fields help us contact you and understand your enquiry. If you prefer not to complete the form, you may contact us directly.
How enquiries are stored and delivered
Enquiries submitted through this website are stored in the WordPress administration system and sent to our enquiry email address.
The website is hosted by Hostinger. Email notifications are delivered through Google Gmail using WP Mail SMTP. These service providers process information as part of providing their services, and processing may take place outside Malaysia.
Visitors do not need to connect a Google account or grant access to their Gmail account to submit an enquiry.
Sharing your information
Information may be handled by service providers supporting website hosting, email delivery, maintenance, and security.
Where necessary to progress your enquiry, relevant details may be shared with an appropriate property representative, landlord, or seller after discussing this with you. Information may also be disclosed where required by law.
Cookies and external services
WordPress and installed services may use cookies or similar technologies for website functionality, administration, and security. You can manage cookies through your browser settings.
If you follow a link to WhatsApp or another external website, that service’s own privacy policy applies.
If advertising or analytics tools are introduced, this policy will be updated to explain the relevant data processing.
Retention and security
Enquiry records are retained for responding to and following up on your property requirements, and for any applicable recordkeeping obligations. Records should be deleted or anonymised when they are no longer needed.
We use reasonable safeguards to protect information. However, no internet transmission or electronic storage system can be guaranteed completely secure.
Your choices
You may contact us to request access to, correction of, or deletion of your personal information, or to ask us to stop contacting you. Requests will be considered subject to applicable obligations and any legitimate need to retain records.
Contact
For privacy questions or requests, please contact:
Nicole
Email: theastakajb.enquiry@gmail.com
Telephone / WhatsApp: +60 18 3668 724
Changes to this policy
This policy may be updated when website features or information-handling practices change. The latest version will be published on this page.